Terms of Service

These Terms of Service govern your use of SimplAssist, a service operated by ARAMBULA VENTURES LLC. By creating a SimplAssist account, you agree to these terms. If you do not agree, do not use the service.

SimplAssist provides AI-powered customer communication tools for small businesses, including SMS auto-response, web chat, AI voice answering, contact management, and appointment scheduling. Available features depend on the selected plan and completed account setup.

You are responsible for maintaining the security of your account credentials. You are responsible for all activity under your account. You must provide accurate business information during registration.

You agree to use SimplAssist only for legitimate business communication. You may not use the service to send spam, harass customers, or violate any applicable laws. You must comply with TCPA, CAN-SPAM, and other applicable messaging regulations.

SimplAssist sends automated text messages to end users on behalf of businesses using our platform. By using SimplAssist, you (the business owner) agree to the following:

• You will only use SimplAssist to communicate with customers who have initiated contact by calling your business phone number, texting your business phone number, or using your website chat widget.
• You will not use SimplAssist to send unsolicited marketing messages, spam, or bulk promotional texts.
• You will comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all other applicable federal and state regulations regarding text messaging.
• You acknowledge that SimplAssist automatically handles opt-out requests. When an end user replies STOP, they will be immediately unsubscribed from future messages. You must not attempt to contact opted-out users through other means via the platform.

End User Consent Disclosure

By calling, texting, or chatting with a business powered by SimplAssist, end users consent to receive automated text messages at the phone number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

For more information, see our Privacy Policy.

Services are billed monthly. You may cancel at any time. Refunds are not provided for partial months. SimplAssist reserves the right to change pricing with 30 days notice.

Subscription and setup fees may include carrier registration costs required for SMS compliance. Those fees are passed through from carriers and TCR (The Campaign Registry) and are non-refundable once registration has been submitted on your behalf.

The $25 setup fee is charged for new SMS activation. Upgrades show the amount due before confirmation and take effect after payment succeeds. Scheduled downgrades take effect at renewal. Previously used messages and voice minutes are not reset by a plan change.

The activation fee includes one registration submission. It is refundable before provider submission; afterward it covers the application attempt, including when approval is declined. Any additional paid submission is quoted separately before you accept it. SimplAssist covers corrections caused by its own mistakes. An unchanged, applicable existing registration does not require another activation fee.

Full Suite includes 2,500 SMS parts and 100 voice minutes per billing month. Long texts can use multiple parts. A mid-period upgrade receives a proportional voice allowance until renewal. Voice minutes do not roll over, and there are no automatic paid voice overages. Ringing, preparation, and a recording announcement when enabled do not count toward the voice allowance; conversation time includes listening, pauses, and response waits. When voice is unavailable or the allowance is exhausted, your selected eligible fallback applies.

SimplAssist is provided “as is.” We are not liable for any indirect, incidental, or consequential damages arising from use of the service. Our total liability shall not exceed the amount paid in the last 3 months.

We may terminate accounts that violate these terms. You may cancel your account at any time from your dashboard settings.

For questions about these terms, reach us from our Support page or email [email protected].